Frequently Asked Questions

Everything you need to know about your Arctic Fox experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic orders, and refunds are processed within 5-7 business days of receipt.

How do I know which size to order?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our fits range from slim to oversized depending on the collection.

Are your materials sustainably sourced?

Yes, Arctic Fox is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and cruelty-free alternatives in all our seasonal collections to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.